New medical record system is live

The hospital's new electronic medical record system is live

The new electronic medical record (EMR) at Memorial Hospital of Sweetwater County went live Monday, April 18.

If you haven't been to the hospital in a while or haven't had an appointment at the Specialty Clinics, there are some changes you should be aware of.

This EMR new system streamline access for healthcare providers, provide the community with a better patient care experience, and deliver improved outcomes. It will replace many separate systems and applications with a single cohesive secure system.

Anyone with appointments for all hospital services and/or provider visits at the Specialty Clinics of Sweetwater Memorial will be required to go over healthcare and prescription information when they register.

Here’s what patients should know going forward:

✓ At the reception desk, you’ll need to provide a new copy of your insurance cards and driver’s license.

✓ The check-in process will be different and may take a little longer. Check in for any appointment at least 20 minutes in advance.

✓ Bring in all medications to appointments starting April 18.

✓ Staff will need to go over your health history. Registration clerks and other hospital staff will be available to help patients sign into the new system and add all of their pertinent health information.

✓ Please be patient as all of your information is entered into the new system.

✓ If medical records are needed during this transition, please reach out to MHSC’s Medical Records Department at 307-352-8420.

✓ There will be a single patient portal ­– HealtheLife – you will be able to access at sweetwatermemorial.com.

The hospital has been working with Cerner Corp., a global health platform and innovation company, to provide this streamlined approach since late 2019.

The hospital moved more than nine separate systems to one integrated EMR platform with Cerner Corp., a global health platform and innovation company. This change will affect a wide variety of tasks including billing, registration, scheduling, coding, patient care documentation, storing patient records, and more.

Here are some of the highlights:

• It will improve patient safety by having an integrated system – all patient information in one place. Medication reconciliation will be achieved in one system as patients move through service areas. Surveillance tools are in place for high-risk protocols, such as sepsis
• One source for clinical and hospital financial data
• HealtheLife, a patient friendly portal. Patients can securely message providers, schedule appointments, view and settle financial balances and access their own health history