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Patient Guide

Compassionate Care For Every Life We Touch

The entire staff at Memorial Hospital of Sweetwater County and its Specialty Clinics is here to make your stay as comfortable as possible.

We understand that your family and friends are with you to lend support and advocate for your care. The information found here can help you make the most of your time with us.

Admission

As you check in to our hospital, you will be welcomed by an admitting clerk who will obtain patient and insurance information in addition to securing the required signatures on consent forms. The questions asked are necessary for our records and legal prerequisites. If you are the holder of private commercial insurance, we ask that you present a copy of your insurance identification card to the admitting clerk.
Patients being admitted under the provisions of Medicare and Medicaid should present their health insurance cards or coupons. It is the Patient's Responsibility to pre-authorize their hospital admission with their insurance company prior to admission. Your physician will make all of the necessary arrangements for treatment while you are in our care.

Accommodations

We wish to make your stay as comfortable as possible. We offer a choice of accommodations and will do our utmost to honor your preferences. For your convenience, we have a safe for the keeping of your valuables. Should you avail yourself of the use of our safe, we allow 24-hour access to your valuables through our Security Department.

Language Services

All patients and visitors are entitled to free interpreter services. MHSC has a certified Spanish-speaking interpreter on staff. Additional resources through language line services are available to provide assistance in more than 240 languages including American Sign Language. This service is available 24 hours a day, seven days a week.

If you do not speak English, or if you are deaf, hard of hearing, or sight impaired, please notify one of our healthcare providers who will arrange interpreting services during your visit.

Visitation Guidelines

Part of your emotional well-being and recovery may include visits from family and friends. As these visitors are guests in the hospital, we ask that they observe the guidelines of the nursing department they are visiting. If unsure of those guidelines, please call ahead or ask at the nurse's station in the appropriate department.

Tobacco-Free Campus

Memorial Hospital of Sweetwater County has implemented a tobacco-free policy. There are no exceptions to this policy including cigarettes, pipes, vaping, smokeless tobacco and cigars. This includes all buildings, parking lots and walkways on the entire campus. Thank you for respecting this regulation.

Pets in the Hospital

The only animals allowed in the hospital or clinics, without prior notice, are service animals. The Americans with Disabilities Act of 1990 provides for the accommodation of service animals in public places. In Wyoming, dogs and miniature horses are considered service animals.

We understand the important role our pets play in our well-being. We also recognize that there may be circumstances where there is a compassionate need to bring in a patient’s pet for a visit. That can be arranged on a case-by-case basis.

If you have questions or want to learn more about Sweetwater Memorial’s policy on animals in the hospital, call MHSC Infection Prevention at (307) 352-8561.

Safety and Security

Periodically, the hospital practices emergency drills. The type of drill and location are announced overhead. During a fire drill, all main doors will automatically close and your patient room door will be closed by a member of the nursing staff. In the event of a real emergency, all necessary precautions will be taken to ensure the safety of our patients and visitors.
MHSC has a trained Security Department that occasionally may be needed to assist in an emergency or event. They are available 24 hours a day. Please tell your nurse if you think they are needed.

Notary Services

MHSC offers complimentary notary services. Should you require such services, please notify the nursing staff or call Health Information Management at (307) 352-8420.

Spiritual Services

If you would like to request spiritual/chaplain services, please let any of our staff members know or call the Chaplain phone at extension 8497. If you would like immediate assistance, please ask one of our staff to have someone called in for your needs.

Social Services & Case Management

The Social Services and Case Management departments are available to assist you in assessing discharge needs and making referrals to agencies specializing in home health services. They can assist in obtaining medical equipment such as wheelchairs, walkers and oxygen. Post-discharge visits can be made to assist with unexpected needs. This department also offers information regarding financial assistance and bereavement counseling. Please contact Social Services at (307) 352-8518 or Case Management at (307) 352-8550.

OUR MISSION: Compassionate care for every life we touch.

OUR VISION: To be our community's trusted healthcare leader.

OUR KEY VALUES: Be kind. Be respectful. Be accountable. Work collaboratively. Embrace excellence.